To start your return please contact us at firstname.lastname@example.org. Please note we only accept returns of a limited amount of products (due to health & safety concerns related to the current COVID-19 pandemic) and if we do, then only for unopened and sealed products. If your return is approved we will send you further instructions on how to ship back the product/s but please note that you will be responsible for any associated shipping costs. Refunds will be processed once products are received at our warehouse and inspection has been performed by our fulfillment team. If you have any further questions please contact us at email@example.com. Thank you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns, cancellations or refunds for sale items, gift cards or any of our digital products.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damaged, Stolen and Lost PackagesPlease note that once in your cart and at checkout, you can add (optional) package protection services through Route Shipping Protection to insure your products in case of damage, loss or theft while in the hands of carriers and after being delivered. If you choose NOT to insure your package, you understand that unfortunately packages go missing and/or are stolen at times and you assume the risk of this happening. While these are rather rare occurrences, they do happen sometimes and package replacement requests will be granted on a case by case basis. We cannot guarantee that your request will be approved if you choose to not insure your package. All claims for insured packages have to be filed with Route Protection services directly using this link: https://claims.route.com. Also, more information about Route can be found here: https://route.com/